Sensory Inclusion | Pittsburgh Zoo & PPG Aquarium

Sensory Inclusive Certified

In partnership with KultureCity
For our guests who have sensory processing needs, our Zoo has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our
guests.

Sensory Bags

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other
resources are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located
at our admission gates. For additional information or assistance, please call 412-665-3640.


Weighted Lap Pads

Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services
Booth located at our admission gates.


Social Story and KultureCity All-Inclusive App

Download the KultureCity All-Inclusive App to get your social story to help you further with
your visit to the Pittsburgh Zoo & PPG Aquarium.


Sensory Inclusion Initiative FAQ

What is the sensory inclusion initiative?

The sensory inclusion initiative is designed to help arenas, zoos, aquariums, museums, restaurants
and other places of public attraction better entertain their guests that might have sensory needs/
sensory processing issues.


What is a sensory need/sensory processing issues?

A sensory need/sensory processing issues is one where the guest affected by this finds noises,
smells, lights and even crowds not only overwhelming from the sensory perspective but also
sometimes physically painful. Because of this, these guests often find themselves isolated from
the community.


What is the difference between sensory inclusion and sensory friendly?

Sensory friendly is one where the location has had all the potentially noxious stimuli removed.
Because this is sometimes a difficult task, accessibility is therefore limited to the day and location
of the sensory friendly event. Sensory inclusion liberates that. It creates daily accessibility with
training, tools and other modifications that although do not remove the noxious stimuli, help the
guest cope with this potential sensory over stimulation better thus ensuring an accepting and
inclusive experience for all.


What are some groups that are affected by sensory need/sensory processing issues?

These could be guests with PTSD, autism, early onset dementia, anxiety, stroke patients just to
name a few.


How does partnering with KultureCity help?

KultureCity helps by providing the necessary training to better entertain guests with these needs.
They also provide signage, weighted lap pads, sensory bags that contain noise cancelling
headphones, fidgets tools and much more in order to truly create a welcoming experience for
these guests.


What is the end result of the initiative?

It helps all guests feel welcome and included in our locations. It also helps us reach a huge portion
of our community that has long been isolated.


How many people have a disability in the USA?

1 in 5. With 16% having visible disabilities and the remanding 84% with invisible disabilities like
PTSD, autism, dementia, strokes etc. The common denominator for these groups are sensory
issues.

Information kindly provided by KultureCity.